ShelbyHost
Legal

Terms of Service

Important service, acceptable-use and refund conditions.

Effective July 22, 2026. These terms summarize the conditions that apply when using ShelbyHost services.

1. Service use

Customers are responsible for the content, software, security and activity associated with their account. Services must be used lawfully and must not harm other users, networks or systems.

2. Prohibited activity

The following activities are not permitted and can result in suspension or termination:

  • Phishing, fraud, impersonation or other deceptive activity.
  • Malware, viruses, botnets, unauthorized access attempts or network abuse.
  • Torrent services, IRC services or gaming servers where prohibited by the selected plan.
  • Pornographic or adult content.
  • Copyright infringement or distribution of material without authorization.
  • Spam, abusive email or activity that damages network reputation.

3. Security and suspension

Accounts affected by malware, abuse or security threats may be isolated or suspended to protect the network. Customers are responsible for keeping applications updated and credentials secure.

4. Support scope

Standard support covers hosting infrastructure and service access. Website development, application debugging, custom software setup and other developer work are not included unless separately agreed.

5. Billing and renewals

Invoices are due by the stated date. Services may be suspended after non-payment. Domain, license and third-party charges can be subject to their provider rules.

6. Refunds

Eligible web hosting orders may request a refund within 5 days of the initial purchase. Refunds do not apply to VPS, dedicated servers, domains, SSL certificates, licenses, installation work, custom software or accounts suspended for violating these terms.

7. Availability

We work to keep services available but cannot guarantee uninterrupted operation in every circumstance. Maintenance, upstream failures, attacks and events outside reasonable control can affect service.

8. Changes

These terms may be updated as services, regulations or provider requirements change. Continued use after an update indicates acceptance of the revised terms.

9. Contact

Questions about these terms can be sent through the contact page.