How ShelbyHost collects, uses and protects information.
We collect information you provide when you create an account, place an order, make a payment, contact support or use our services. This may include your name, business name, contact details, billing information, service configuration and support communications.
Our systems may also record IP address, device and browser details, login and access times, cookies, usage data and technical logs needed to operate, secure and improve the service.
Payments may be handled by third-party payment processors. We may share only the information reasonably necessary with data-centre operators, domain registries, software licensors, analytics providers and other vendors that help us deliver services. Their handling of information is governed by their own terms and privacy practices.
Cookies and similar technologies may maintain sessions, remember preferences, secure accounts and help us understand website use. You can control cookies through your browser, although some account or checkout functions may stop working.
ShelbyHost does not sell personal information. We may disclose information to contracted service providers, when required by law or lawful process, to enforce our agreements, or to protect customers, the public and our systems.
We keep information for as long as reasonably required for service, billing, dispute, security and legal purposes. We use reasonable administrative and technical safeguards, including access controls and encrypted transmission where appropriate. No online service can guarantee absolute security.
You may request access, correction or deletion of eligible personal information, subject to identity verification and applicable retention obligations. Service and billing communications are necessary for active accounts; marketing messages, if any, include an unsubscribe option.
Our services are intended for adults and businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
For privacy requests or questions, use the ShelbyHost contact page or open a ticket through the client area.
